Unfortunate Incident At Your Restaurant

Dear manager of Bella NapoliI am writing to you because of an unfortunate incident yesterday at noontime. You see, what happened was that my son and I wanted to enjoy a beverage and maybe something to eat, just now we couldnt raise a table. According to your waiter, all tables were reserved. This, I am sure wasnt the case, as the restaurant was exclusively emptyTherefore I am writing this complaint to you, as I dont want to be treated that way. I was actually in a good mood but that incompetent waiter practically ruined my day. I was speaking Italy, but the rude waiter evidently did not understand it. Nevertheless, I wanted to point out to you, that one of your waiters had bad manners, and that I limit this unacceptable.I before this incident had a good impression of your restaurant, but unless I am going to be given a proper and formal apology, this was my last time at your restaurant. Furthermore I result spread the word, this will be very unpleasant for your restaurant and will affect your sales.I hope I have made myself very clear. The formal apology must be given within 14 days or else the word will spread and I will consider legal actions.I tonus forward to hearing from you soon,Yours faithfullyJohn Collins